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Shipping and Payment Terms Policy

Freight charges shown are subject to adjustment and are valid only for the continental US and we will ship via US Mail or UPS ground. All other locations to be advised before processing order.

Terms & Conditions Subject To Change and will be advised before shipment is made.

Shipping Points

Most items are shipped directly from the Recognition Experts plant in Rochester, New York.

Others may come directly from manufacturers in other cities. Routing advised on request.

Delivery Time

Normally, in-stock items are shipped within 24 hours from the day the order is received, inventories permitting.

On rush orders our staff can usually offer alternate suggestions, if needed.

Special-ordered items with custom imprints may take up to 1-4 weeks production time, plus travel time.

For special arrangements regarding rush deadlines please call or fax.

            Usually, embroidery, engraving, plaque design and assembly, creative art, some imprinting, inventory, packaging, shipping and all phases of customer service are handled in our plant in Rochester, NY.

DAMAGED FREIGHT - Customer should inspect at time of delivery for damage. If damage is found hand-write on the BOL (Bill of Lading) a brief description of damage. A claim should then be filed with the freight carrier for cost incurred repairing the damage.   

BILL OF LADING (BOL) - Paperwork that provides the driver, carrier, shipper and receiver with complete details of the shipment and correct billing information. The bill of lading will also reference the signature of the person accepting the goods. Any damage should also be noted on this document.

 

REFUSALS/RECONSIGNMENTS - Refusals and/or re-consignments will not be permitted. Once an order is shipped and en-route no shipping changes can be made. All valid shipments must be accepted.

 

PRO NUMBER - You will see a space for the truck driver to affix the 'PRO sticker' on your bill of lading. This is simply a tracking number assigned by the carrier to reference your shipment.

 

FREIGHT CHARGES - Freight charges will be subject to EACH purchase order. All

different ship to locations will be considered separate purchase orders.

 

SHIPPING SERVICES For Large Shipments*

LIFTGATE SERVICE - A lift-gate is a motorized platform affixed to the back of some trucks that raises and lowers cargo between the ground and the truck. When the shipping or receiving location does not have a loading dock, manual loading or unloading is necessary. Accessorial fees will apply

for this service.  

 

24 HOUR NOTICE - This will ensure that the freight carrier give notice of delivery and/or a delivery appointment within 24-48 hours (or a time agreed upon by freight carrier and consignee).Delivery appointments are usually held in 4hr blocks; for example: between 8a.m. - 12 p.m. This is just a courtesy notice of delivery. Freight carriers will not be able to store freight if the consignee is not able to be accept it within a reasonable amount of time.

 

RESIDENTIAL DELIVERY - Defined as a delivery in a geographical location that is not able to accommodate a tractor trailer. For deliveries in this area you must request residential delivery and a

smaller truck at the time the order is placed.

 

To track shipped orders, please call

the carrier or visit their website.

ABF . . . . . . . . . . . . . . .800-242-3924

Fax . . . . . . . . . . . . . 262-473-9787

Web . . . . . . . . . . . . .www.abfs.com

Advantage . . . . . . . . .800-386-1204

All States . . . . . . . . . .800-345-1980

Averitt . . . . . . . . . . . .800-283-7488

Fax . . . . . . . . . . . . . .708-458-8725

Web . . . . . .www.averittexpress.com

CCX . . . . . . . . . . . . . .800-779-4951

Clipper . . . . . . . . . . . .800-678-2547

Fax . . . . . . . . . . . . . .630-739-0097

Holland . . . . . . . . . . . .800-234-3127

Fax . . . . . . . . . . . . . .414-501-1661

Web . . . . . . . . . . . . .www.usfc.com

Overland Express . . . . . .800-682-4230

Fax . . . . . . . . . . . . . 414-764-6270

Overnight . . . . . . . . . .800-333-7400

Fax . . . . . . . . . . . . . 608-223-5600

Web . . . . . . . . . . .www.overnite.com

Performance . . . . . . .800-899-7228

Pinnacle . . . . . . . . . . .800-659-6418

R&L Carriers . . . . . . .800-440-5132

Fax . . . . . . . . . . . . . .414-744-9419

Web . . . . . . . . . .www.rlcarriers.com

Road Runner . . . . . . .800-522-0662

Fax . . . . . . . . . . . . . .414-769-5844

Web . . . . . . . . . . . . . .www.rdfs.com

Roadway Express . . . .800-892-7622

Web . . . . . . . . . .www.roadway.com

W&A . . . . . . . . . . . . . .800-800-7081

Fax . . . . . . . . . . . . . 920-563-6755

Yellow . . . . . . . . . . . . .800-610-6500

UPS . . . . . . . . . . . . . .800-742-5877

Web . . . . . . . . . . . . . .www.ups.com

Returns - Contact Recognition Experts for a Return Authorization.

Cancellations - Once an order has been approved for production verbally or in writing, any and all expenses incurred by Recognition Experts and its factory(s) up to the point of cancellation will be charged to the customer. Shipping

Payment Policy

Payment Methods - Visa, MasterCard, American Express, credit cards and personal checks payable in US funds. Sorry, No COD orders. Credit card payments will be charged at the time of the order.  Personal checks are also accepted but will be subject to 5-7 day delay while check clears.

Sales Tax - For customers in New York State, all applicable taxes will be added to your order. 

Price Changes - Subject to change with out notice.

Refused Shipment - Any fees incurred for freight return or restocking will be charged to the customer.

Returns & Refunds - Contact Recognition Experts before returning any items purchased from Recognition Experts. A Return Authorization number is required for all returns. Any restocking fees up to 20% will apply along with return freight, unless we shipped the wrong item in which case a full refund will be provided.  

Defective Merchandise - Contact Recognition Experts and request assistance for properly returning defective merchandise. Do not return items with out prior authorization or instruction from Recognition Experts.

Warranty - All merchandise is covered under warranty of the manufacturer not Recognition Experts.

Recognition Experts | 116 Winton Road North | Rochester NY 14610.
Monday - Friday 8:00 AM - 4:30 PM

1-585-288-3300 | Fax 1-585-244-8243 | 1-800-295-1257

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